Project & Account Manager · Feb 2022 – Jun 2022
Vaan designed and developed a bold new website for HexClad — the innovative cookware line trusted by Gordon Ramsay. Dark mode activated. The goal was to create a premium, high-conversion e-commerce experience that matched HexClad's brand identity while increasing revenue per user.
I joined as the Project and Account Manager, working directly with clients, designers, and developers at Vaan. I was the connective tissue between client expectations and team execution throughout the full design and development lifecycle.
I was the primary point of contact for HexClad throughout the engagement — setting weekly check-ins, providing project reports, managing expectations, and ensuring alignment between the client's vision and what the team was building.
I coordinated the full design process — from wireframes to mockups to development handoff. I tracked and prioritized tasks for the dev team in Basecamp, performed QA reviews, and proactively determined next steps to keep the project on schedule.
"+13% RPU and a branded design that matched HexClad's premium identity. Delivered on time with outstanding quality."HexClad via Vaan Agency · 2022
Beyond project management, I was hands-on with Shopify — publishing themes, managing products and apps, staying current on partner offerings, and creating tutorial videos for the client team to use post-launch.
Whether you're hiring for a senior ops role or looking for a strategic partner — I'd love to hear about it.
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